Common Doubts & FAQs
Can't find the answer you're looking for? Browse our comprehensive FAQ section covering everything from account setup to trading strategies.
Getting Started
Q: What is PiTrade?
A: PiTrade is a mobile trading platform that lets you:
- Copy Trading – Automatically replicate trades from expert traders
- Manual Trading – Trade stocks yourself
- Research – Access market data and analysis
- Track Portfolio – Monitor your investments
It's designed to make trading accessible to everyone, whether you're a beginner or experienced investor.
Q: Is PiTrade free to use?
A: Yes! PiTrade is free to download and use. However:
- Trading Fees – Competitive per-trade fees apply
- Deposits – Free (except bank transfer fees from your bank)
- Withdrawals – Free
- Account – Free to create and maintain
Q: How do I get started?
A: Getting started takes just 5 minutes:
- Download the app from App Store or Google Play
- Create your account with email and password
- Verify your identity (24-48 hours)
- Add funds (minimum $10)
- Start trading or copy trading
Q: Do I need trading experience?
A: No! Copy trading is designed for beginners. You can automatically copy expert traders without any experience. If you want to trade manually, we have guides to help you learn.
Q: What devices can I use?
A: PiTrade is available on:
- iPhone – iOS 12 or later
- Android – Android 8 or later
- Web – Coming soon
Download from App Store or Google Play.
Account & Security
Q: How do I create an account?
A: Follow these steps:
- Open the PiTrade app
- Tap "Create Account"
- Enter your email address
- Create a strong password
- Verify your email
- Complete your profile
- Upload government ID for verification
Q: How long does account verification take?
A: Usually 24-48 hours. You can browse the app while waiting, but you need verification to deposit and trade.
Q: Is my account safe?
A: Yes! PiTrade uses:
- Bank-level encryption – Your data is protected
- Two-factor authentication – Extra security layer
- SEC regulation – We're regulated by the SEC
- Interactive Brokers – Your funds are held with a trusted broker-dealer
Q: How do I enable two-factor authentication?
A:
- Go to Account Settings
- Tap "Security"
- Select "Two-Factor Authentication"
- Follow the setup instructions
Q: Can I change my password?
A: Yes! Go to Account Settings → Security → Change Password. We recommend changing it every 3-6 months.
Q: What if I forget my password?
A:
- On the login screen, tap "Forgot Password"
- Enter your email address
- Check your email for reset link
- Click the link and create a new password
- Log in with your new password
Funding & Payments
Q: How much money do I need to start?
A: Minimum deposit is $10. You can start small and add more later. Many users start with $100-$500 to learn before investing more.
Q: How do I withdraw money?
A:
- Go to Wallet
- Tap "Withdraw"
- Enter the amount
- Select your bank account
- Confirm and submit
Withdrawals typically take 1-3 business days.
Q: Are there withdrawal fees?
A: No! Withdrawals are free. Your bank may take 1-3 business days to process.
Q: Can I withdraw anytime?
A: Yes! You can withdraw your money anytime. However:
- You need to have available cash (not invested)
- Processing takes 1-3 business days
- You can't withdraw money that's in active trades
Q: What if my deposit doesn't show up?
A:
- Check your transaction status in Wallet
- Verify your bank confirmation
- Wait for processing (can take 1-3 days)
- Contact support with your transaction ID
Copy Trading
Q: What is copy trading?
A: Copy trading lets you automatically replicate trades from experienced traders. When they buy/sell, your account does too.
Benefits:
- No experience needed
- Passive income potential
- Learn from professionals
- Easy diversification
Risks:
- Past performance ≠ future results
- Trader performance can change
- You can lose money
Q: How does copy trading work?
A:
- Browse available traders
- Review their performance history
- Choose how much to allocate
- Start copying
- Trades execute automatically in real-time
Q: How do I find traders to copy?
A:
- Go to "Explore" or "Copy Trading"
- Browse available traders
- Filter by performance, risk level, strategy
- Review their stats and history
- Tap to see more details
Q: What should I look for in a trader?
A: Consider:
- Performance – Consistent returns over time
- Risk Level – How much they risk per trade
- Experience – How long they've been trading
- Followers – How many people copy them
- Strategy – Does it match your goals
Q: How much should I allocate to copy trading?
A: Start small:
- Beginners – $100-$500 (10-20% of account)
- Intermediate – $500-$2,000 (20-50% of account)
- Advanced – Allocate based on risk tolerance
Never invest more than you can afford to lose.
Q: Can I copy multiple traders?
A: Yes! Recommended: 2-5 traders. This helps:
- Diversify your portfolio
- Reduce risk
- Learn different strategies
- Avoid over-concentration
Q: What if a trader I'm copying loses money?
A:
- You'll lose money too (proportional to your allocation)
- You can stop copying anytime
- Your existing positions stay open until you close them
- Consider your risk tolerance before copying
Q: Can I stop copying anytime?
A: Yes! You can:
- Pause – Temporarily stop copying
- Stop – Permanently stop copying
- Adjust – Change your allocation
Your existing positions stay open until you close them.
Q: How do I manage my copies?
A:
- Go to "Copied Portfolios"
- Select a trader
- Options:
- Pause copying
- Stop copying
- Adjust allocation
- View performance
Q: What are copy trading fees?
A: You pay:
- Trading fees – Same as manual trading
- No copy fee – We don't charge extra for copying
Copy Trading Setup Issues
Q: What if I get "Insufficient Balance" error?
A: You don't have enough funds in your account. Solution: Deposit more money or reduce the investment amount.
Q: What if I get "Minimum Amount Not Met" error?
A: The amount you entered is below $100 (platform minimum). Solution: Enter at least $100.
Q: What if I get "Portfolio Not Available" error?
A: The trader you're trying to copy has closed their portfolio. Solution: Choose a different trader to copy.
Q: What if I get "Complete Your Profile" error?
A: Your account isn't fully set up. Solution: Complete broker verification or add banking information in your profile settings.
Q: What if I get "Account Status Pending" error?
A: Your account is under review. Solution: Wait for approval (usually 24-48 hours) or contact support for status update.
Q: What if I get "Subscription Required" error?
A: Copy trading requires an active subscription. Solution: Upgrade your subscription or check your subscription status in account settings.
Q: What if I get "Copy Failed to Activate" error?
A: A technical issue occurred during activation. Solution: Try again in a few moments, refresh the app, or check your internet connection.
Q: What if "Portfolio Data Not Loading"?
A: Data fetch failed. Solution: Pull to refresh, check your internet connection, or try again later.
Manual Trading
Q: How do I place a trade?
A:
- Search for a stock (e.g., "AAPL")
- Tap "Buy" or "Sell"
- Enter quantity
- Choose order type (Market or Limit)
- Review and confirm
Q: What are trading hours?
A:
US Stock Market:
- Regular Hours – 9:30 AM - 4:00 PM ET
- Pre-Market – 4:00 AM - 9:30 AM ET
- After-Hours – 4:00 PM - 8:00 PM ET
Trades only execute during market hours.
Q: Can I trade on weekends?
A: No. The stock market is closed on weekends and holidays. You can place orders, but they'll execute on the next trading day.
Portfolio & Performance
Q: How do I view my portfolio?
A:
- Go to "Portfolio" tab
- See your total value
- View individual holdings
- Check performance metrics
- See gains/losses
Q: What does my portfolio show?
A: Your portfolio displays:
- Total Value – All your investments combined
- Holdings – Individual stocks/positions
- Performance – Daily/weekly/monthly returns
- Gains/Losses – $ and % gains or losses
- Charts – Visual performance tracking
Q: How do I calculate my gains and losses?
A:
Gain/Loss = (Current Price - Purchase Price) × Quantity
Example:
- Bought 10 shares at $100 = $1,000
- Current price is $120
- Gain = ($120 - $100) × 10 = $200
Q: What's the difference between daily and total return?
A:
Daily Return:
- Change from yesterday's close to today
- Shows short-term performance
Total Return:
- Change from when you bought to now
- Shows overall performance
Q: How often should I check my portfolio?
A:
- Beginners – Once a week
- Active traders – Daily
- Copy traders – 2-3 times a week
Regular monitoring helps you stay informed and make adjustments.
Safety & Compliance
Q: Is PiTrade regulated?
A: Yes! PiTrade is:
- SEC Regulated – Securities and Exchange Commission
- FINRA Member – Financial Industry Regulatory Authority
- SIPC Protected – Securities Investor Protection Corporation
Your investments are protected by law.
Q: Is my money safe?
A: Yes! Your funds are:
- Held with Interactive Brokers – Established 1978
- SIPC Protected – Up to $500,000 per account
- Encrypted – Bank-level security
- Insured – Additional insurance coverage
Q: What's the risk of copy trading?
A: Risks include:
- Market Risk – Stock prices can fall
- Trader Risk – Copied traders can make mistakes
- Liquidity Risk – Can't always sell immediately
- Leverage Risk – Losses can exceed deposits
- Technical Risk – System failures
Q: Can I lose more than I invested?
A: In most cases, no. However:
- You can lose your entire investment
- Always use risk management tools
Q: What's your privacy policy?
A: PiTrade:
- Never sells your data
- Uses encryption for security
- Complies with all regulations
- Gives you control over your data
Q: What are the terms and conditions?
A: Our terms cover:
- Account usage
- Trading rules
- Fees and charges
- Liability limitations
- Dispute resolution
Q: What if I change my mind and don't wish to copy anymore?
A: You can stop copying anytime. Your existing positions stay open until you close them.
Q: How do I contact support?
A: Email support@pitrade.com or visit
Still Have Questions?
Can't find your answer? We're here to help!
Contact Support:
- Email: support@pitrade.com
- Response time: Usually within 24 hours
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- Website: pitrade.com
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We're here to help you succeed! 🚀